Beware of Tech Support Scam

2024-07-08

Defrauding Tricks

Recently, the Police have received reports from the public about tech support scam. Scammers initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call. They may also put your browser in full screen mode and display pop-up messages that won't go away, apparently locking your browser. These fake error messages aim to scare you into calling their "tech support hotline".

The fake staff offer fake solutions for your “problems” and ask for payment; or ask you to install applications that give them remote access to your device and obtain the victims’ payment details such as bank card numbers and SMS verification codes to steal bank account funds.

Our Advice

• Never give someone your bank account’s or operating system passwords, and don’t give remote access to your computer to someone who contacts you unexpectedly.

• Update or download legitimate anti-virus / security software. Scan your computer regularly. If you need help, consult a trusted security professional. 

• You may enter suspicious information on “Scameter” or “Scameter+”, the mobile app of “Scameter”, for security check;

• If in doubt, please call the “Anti-Scam Helpline 18222” for enquiries.