Beware of Phone Scammers Impersonating Customer Services of Telecommunications Service Provider

2024-06-24

Defrauding Tricks

Members of the public have recently received phone calls purportedly made by customer service staff of a telecommunications service provider who falsely claimed that the recipients had ordered new phones and been required to pay for them. After the victims denied such orders, the scammers claimed that they could help cancel them as long as the victims provided their bank account information (such as bank account numbers, online banking login names and passwords) or transfer money to specific bank accounts. The unwary victims followed the instruction and made transfers or provided their online banking passwords, and suffered pecuniary loss.

Our Advice

• If you receive calls purportedly from staff of any organisations, you should verify their identities by calling the contact numbers shown on official websites;

• Do not disclose your online banking password and one-time password to strangers because they may transfer your savings out of your accounts after obtaining such information;

• You may enter suspicious information on “Scameter” or “Scameter+”, the mobile app of “Scameter”, for security check;

• Remind your relatives and friends to stay vigilant against deception;

• If in doubt, please call the “Anti-Scam Helpline 18222” for enquiries.